Actions to take for compromised SSN alerts and other identity theft resources

April 22, 2021

A large number of campus people reported receiving an alert from Experian for a “compromised social security number” related to the recent Accellion data breech incident, starting on the morning of April 20th.  The alert also indicates that D.O.B. (date of birth) was exposed along with SSN, increasing the risk. People who attempt to contact Experian customer care as indicated are reporting very long hold times (40-60 mins).

The following are steps were shared by Jenn Stringer, Associate Vice Chancellor for IT and Chief Information Officer to take if you have been notified that your social security number has been compromised: 

Sign up for credit monitoring and identity theft

If you have not already signed up for the credit monitoring and identity theft protection service UC is offering through Experian, you are encouraged to do so. Below are the links and then enrollment code.

Sign up at the Experian IdentityWorks website using the enrollment code JCZGTC333:

For adults, visit
For minors, visit

For help with enrolling, you may call (866) 617-1923 and reference engagement number DB26512.

Additional Resources

UC Berkeley Identity Theft Protection Town Hall: 

FAQs on the UCOP site (available in Spanish & Chinese):

Identity Theft Resources | Information Security Office

Five things you can do to help secure your UC Retirement Savings Program  

For spam calls, you can file a report with the FTC and FCC to block scammers here: