Update 9:12 a.m.
The Retirement Center has received multiple calls this morning from retirees reporting that they have not received their pension direct deposit for April 1. The UC Retirement Administration Service Center is aware of the problem and is researching the cause and solution. As soon as the Retirement Center has an update or information to share, we will post it here on our website. We are very sorry for this disruption. All further inquiries should be referred to the Retirement Administration Service Center at 1-800-888-8267.
Update: 9:15 a.m.: The UC Retirement Administration Service Center (RASC) phone lines are experiencing issues and thus may not be receiving calls.
Update 10:05 a.m.: The UC Retirement Administration Service Center (RASC) indicated they are hopeful the issue will be resolved today.
Update 10:58 a.m.: Pension payments will post today by end of business day (by 5pm).
Update 11:05 a.m: RASC has just received confirmation that Mellon bank will post 72,000+ UCRP payments today (April 1, same day, by close of business). Payments for 1000 retirees who are part of the 415(m) Restoration Plan and those with reciprocity with CalPers (PERS Plus 5 plan) will post tomorrow. RASC is working on a statement to post on the RASC website and the phone lines. There were no issues with the 2,300 paper checks which were mailed Friday.
Update 11:15 a.m. (from Interim AVC, Jo Mackness UC Berkeley HR to HR Network):
I wanted to provide a quick update on an emerging UC retirees pay issue that has come to light this morning. We understand that UCOP experienced a UC-wide issue for retirees who normally receive their pension payments via direct deposit. Evidently there was a corrupt file that has now been resent to the bank vendor UCOP uses. They are currently stating that pay will post to retiree accounts by 5pm PST today. This issue is not related to UCPath. It is impacting all campuses whether or not they are live on UCPath. You may instruct people to call the UCOP Retirement Administration Service Center directly at 1-800-888-8267. Please don’t hesitate to be in touch with me if you have any HR questions or additional concerns. Jo Mackness, Interim AVC - HR
Update 12:08 p.m.: A notice from the Retirement Administration Service Center has been posted on the UCNet website: https://ucnet.universityofcalifornia.edu/news/2019/04/a-message-from-the-uc-retirement-administration-service-center.html
Update 4/2/19, 12:15 p.m.:
A message from President Napolitano about the UCRP payment delay
Monday, April 1, 2019
On April 1, 2019, UCRP benefit recipients experienced a delay in the direct deposit of their retirement benefits. While this file error in the transfer process was corrected within hours, I was troubled by this incident. Retirees and their families are an important part of the UC community, and I wanted to extend a personal apology for any confusion or other issues you may have faced as a result of this error.
For recipients of standard UCRP retirement, disability and/or survivor benefits, all payments were posted by close of business April 1, 2019. Unfortunately, posting payments for non-UCRP (PERS Plus 5 and Restoration Plan) benefits has taken additional time. Those benefit payments will be deposited Tuesday, April 2 instead of April 1.
If you incurred late fees or other penalties associated with benefit payments that were not deposited on schedule, UC is committed to making this situation right. Please contact the UC Retirement Administration Service Center at customerservice.reply@ucop.edu.
We deeply regret and are very sorry for the uncertainty and inconvenience this delay may have caused. Trust that we are making every effort to prevent this from happening again in the future.
Yours very truly,
Janet Napolitano
(Letters will be sent to all retirees with this note)
Update: 4/3/19, 9:22 a.m.
There are three options for retirees to request reimbursement of any bank fees incurred due to Monday’s delayed pension direct deposits. The request should include official documentation of the fees from the bank on their letterhead.
- Email the RASC at customerservice.reply@ucop.edu. Attach documentation from the bank.
- Fax the request and documentation to the RASC, attention Anne St. George, at 1-800-792-5178.
- Send the request and documentation to:
UC Retirement Administration Service Center
Attn: Anne St George
P.O. Box 24570
Oakland, CA 94623-1570