Troubleshooting pre or post retirement issues

****NOTE****
March - July is a busy time for the Retirement Administration Service Center (RASC). Wait times to get in touch with the RASC Customer Service Center can be 30 min. - 1 hour or more. Below are some tips and resources that may be most helpful in getting answers to your retirement questions.  Queries about the status of your retirement process or specific questions about your retirement case, must go through RASC. Neither the campus or LBNL has access to information specific to your case. 

For faculty emeritus who have lost temporary access to their bmail or other campus service, e.g. library or software, this is only temporary and can be resolved by contacting your HR representative to check that your emeritus appointment has been entered into UC PATH. Please see below for guidance. 

If you are retiring from LBNL and need to retain access to your email and services, please notify LBNL HR prior to retirement. 
For non-emeriti retirees, your bmail account should remain active for three months post retirement; to maintain your bmail account beyond this time, you contact the Retirement Center (ucbrc@berkeley.edu)

Getting questions answered about steps to retirement and contacting Retirement Administration Service Center (RASC)

  • Contact information: M-F, 8:30 AM-4:30 PM PT; (800) 888-8267, email through UCRAYSsecure messaging

  • Try calling right at opening time; Mondays are typically very busy.

  • For forms or guides/fact sheets -UC Retirement publications

  • Join a monthly FAQ or step-by-step webinar

  • The UCB Retirement Center holds virtual office hours on Wednesdays from 3-4 pm to help direct faculty and staff to retirement resources for Campus and LBNL. Please schedule your 15 minute appointment HERE. Representatives from Fidelity and Health Care Facilitators may be able to join as needed to provide additional assistance.

  • If you have tried calling RASC and cannot get through after long wait times, and need help with one of the following issues, email the UCB Retirement Center at ucbrc@berkeley.edufor escalation; 

    • Pension check hasn’t arrived 

    • Survivor issues

NOTE: queries about the status of your retirement process or specific questions about your retirement case, must go through RASC. Neither the campus or LBNL has access to information specific to your case. 
Having issues with health insurance coverage or questions about Medicare
    • Contact RASC: Phone: (800) 888-8267; Email through UCRAYS secure messaging.

    • Contact your UC Health Care Facilitator 
Have issues or questions about your Retirement Savings Account

  • Can address questions about: DCP, UC 403(B), and UC 457(B) plans

  • Can answer general questions about Social Security

FACULTY: Have issues with your UCB bmail or other service (e.g. library, software access)  There are instances when some emeriti lose temporary access to their bmail, and other services on campus that require your CalNet ID.  This is likely due to a techincal issue related to your appointment to emeriti status being entered into UCPATH.  If this happens to you please contact your department HR representative to check that your emeritus appointment has been entered into UC Path. If you don't know your HR region or contact, use this simple "Region Finder" tool.
FACULTY: Need to have a confidential discussion about making pre-and post retirement arrangements with your chair and dean  Contact Sam Davis, Retirement Faculty Liaison, sdavis@berkeley.edu,  phone 510-712-0045
I'm locked out of UC RAYS. What do I do?  Call 1-800-888-8267 and select the option associated with UCRAYS assistance.